One company mailbox.
Your whole team inside.

Connect Gmail, Outlook, Yahoo or a custom mailbox once, and every worker replies with the company address, next to cases, calls and tasks.

Get started for free

Mailbox

contact@yourstore.com

ECEmily Carter · Where is my order?10:24Sarah

OMOmar Mansouri · Exchange request09:51James

NBNadia Bennis · Wholesale pricing08:17Unclaimed

OROlivia Reed · Product availability08:05Sarah

JWJames Wilson · Shipping options07:48Unclaimed

Services

Gmail

Outlook

Yahoo

Custom

New messageEmily Carter"Where is my order #1059?"

Just arrived

Example data shown for illustration.

Who is on this conversation?

Every message is visible to the whole team, and UIN keeps one clear owner on each conversation, so customers never get two answers or none.

Simple claim rules

No assignments to manage. The rules keep ownership obvious for everyone.

First to open a messageClaims it

No reply for 30 minutesAnyone may take it

ManagerCan reassign anytime

Ownership everyone can see

The current owner shows on the conversation, and everyone who worked on it stays tagged.

Where is my order #1059?Sarah is on it

SMSarah MitchellOwner

JWJames WilsonWorked on it

Any mailbox you already have

Gmail, Outlook, Yahoo or a custom mailbox with IMAP and SMTP. The manager connects it once, and the team just opens UIN.

Gmail

Outlook

Yahoo

Custom

One mailbox per company

Connected once by the manager, shared with the whole team.

Also in every mailbox

01Reply as the companyWorkers send from the shared company address

02Team accessSend rights per member, from one table

03AttachmentsImages and PDFs up to 5 MB

04Conversation tagsEveryone who worked on a thread stays tagged

05Connection guidesStep-by-step per service, videos coming soon

06AI summary Coming soonLong threads summed up for you

07Contact TeamInternal messaging stays a separate space

08One mailbox per companyConnected once, visible to the team

Send rights per person

Choose who can send as the company and who reads only, from the Team access table.

SMSarah MitchellCan send

JWJames WilsonRead only

Guides that walk you through

Each service has its own step-by-step connection guide, with a video slot on the way.

GmailGuide

Custom mailboxGuide

Video walkthroughsGuide

FAQs

What to know about UinMail in UIN.

Which mailboxes can we connect?

Gmail, Outlook, Yahoo, or any custom mailbox using its IMAP and SMTP settings. Each service has its own step-by-step guide inside UIN.

Who connects the mailbox?

The manager connects it once from the company account. Workers never see the mailbox password; they just open UIN and reply.

Can I remove a worker's send right?

Yes. Send rights are set per member in the Team access table. A member without the send right can still read every conversation.

What if two workers open the same message?

The first person to open a message claims it, and everyone sees who is on it. If there is no reply within 30 minutes, another worker may take it, and the manager can change the owner anytime.

Can we send attachments?

Yes, images and PDFs up to 5 MB per file.

Does UIN summarize emails with AI?

An AI summary for long threads is being finished now and is marked Coming soon on the page.

How many mailboxes can one company connect?

One shared company mailbox per company, connected once by the manager.

Does team chat move into the mailbox?

No. Internal messaging lives in the separate Contact Team space, so customer mail and team talk never mix.

One company mailbox.
Your whole team inside.