See every customer case, from new to done
Store orders and requests you add yourself, in one place for your whole team.
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Cases
Shopify store3
Pending
Confirmed
YouCan store2
Confirmed
Rejected
Wix store1
Pending
All cases todayExample data shown for illustration.
Everything your team needs on each case
Orders arrive as cases
Orders from your connected stores land in Cases, grouped by platform and store. Each new case starts as Pending.
Shopify store12 casesYouCan store9 casesWix store5 cases
Manual cases3 casesThree clear statuses
Every case is Confirmed, Rejected or Pending, so the team sees where things stand at a glance.
Log every call attempt
Count each attempt on a case. The number stays visible to the whole team, and a case with no answer stays under Pending.
Notes stay with the case
The customer's note from the store order shows up on the case. Add your own notes next to it.
Know who is handling what
Managers see the team member working each case, with confirmed, rejected and pending counts on top. Choose which stores to show on your board, and open any case in a side panel without leaving the page.
CasesListAMAminePendingLSLinaConfirmedAMAmineRejectedLSLinaPendingBeyond store orders
Add a case by hand
A request that did not come from a store still gets a case. Fill a short form in a side drawer and the date and time are set for you.
Customer Support tickets
Keep problems and questions in Customer Support, next to Order Management. Add a ticket by hand, or turn an email from your Inbox into one.
Each member sees what they need
Order Management and Customer Support have their own permission for each team member. Members with access to Cases can update the status of the cases they can see.
Order ManagementBoard, List, notes, statuses
Customer SupportTickets list and calendar
Send an emailOpens your connected mailbox in Inbox
CallComing soonFAQs
What to know about Cases in UIN.
Where do cases come from?
From orders in your connected stores, from cases you add by hand, and from Customer Support tickets. Connect your stores from the Apps page.
Which stores can I connect?
Shopify, Wix and YouCan, with WooCommerce coming soon. Each store connects from your own UIN account.
What do the statuses mean?
A case is Confirmed, Rejected or Pending. A new order starts as Pending, and a case with no answer stays under Pending.
Can my team members update cases?
Yes, when you give them access. A member with Cases access sees the same board as the admin and can change the status of the cases they can see.
Can I call a customer from a case?
Calling from a case is coming soon. For now you can log each call attempt and send an email from the case.
Is every email turned into a ticket?
No. You choose which emails become tickets from your Inbox, or you add a ticket by hand.
Start with UIN today and give your team one place for calls, emails, chat, tasks and orders.
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