A chatbot that answers your visitors for you

It replies from your own company information, looks like your brand, and hands the chat to your team when a person should step in.

Get started for free

Three steps to a live chatbot

Write. Customize. Paste.

1Write your company info

Open the Chatbot page, go to the AI ChatBot tab and write what visitors should know about your business. Switch it on or off whenever you like.

2Make it yours

In Customize, set the brand name, avatar and logo. A live preview shows what your visitors will see as you change it.

3Add it to your website

Chat Setup gives you the code for your site. Paste it in, and the chat widget appears for your visitors.

AI ChatBotEnabled

Company informationWe make handmade leather wallets and belts. Orders ship in 3 to 5 days. Brown and black are in stock.

CustomizeLive preview

Brand nameAtlas Leather

AvatarUploaded

LogoUploaded

Chat Setup

<!-- Paste into your website -->
<script ...></script>

Example data shown for illustration.

What your visitors get

A chat that looks like your brand

Choose the brand name, avatar and logo, and check every change in a live preview before visitors see it.

ALAtlas LeatherOnline

Atlas LeatherHi! How can we help you today?

A real name, not the owner's

Visitors see the agent name you choose, such as Mike. The company owner's name never shows in the chat.

MMikeAgent name

Mike joined the conversationBrown is in stock. Want me to check delivery for you?

FAQ search, ready to use

Add your questions and answers in FAQ. Visitors can search them right inside the chat.

Search the FAQ

How long is delivery?3 to 5 days

Can I return an item?Yes

Close the chat with a rating

Visitors can end a chat and leave a star rating. They can also send images and PDFs.

Rate this chat★★★★★

Attachmentreceipt.pdf

FAQs

What to know about the UIN chatbot.

What does the chatbot do?

It chats with the visitors on your website, answers from the company information you write, and passes the conversation to your team when a person should take over.

How do I add it to my website?

Open Chat Setup on the Chatbot page, copy the code and paste it into your website.

Can I turn the AI answers off?

Yes. The AI ChatBot tab has an on and off switch. AI answers are in beta, and your team can still reply from the Inbox.

Which AI provider does it use?

DeepSeek. The chatbot has its own API key in Settings, under UIN AI, separate from the key used by the AI Agent.

Is it the same as the AI Agent?

No. The chatbot talks to your store's visitors. The AI Agent helps your admins inside UIN.

What do visitors see as the sender?

The agent name you set in Agents, and your brand name and avatar. The owner's name is never shown.