Terms of Service

UIN is operated by UIN AGENCY LLC. These terms apply to this website (uin.ma) and to the UIN platform at app.uin.ma. By creating an account or using UIN, you accept these terms. You can reach us at contact@uin.ma.

UIN is a workspace for customer service and team work: cases, tasks, team chat, a shared inbox (UinMail), a website Chat Box with AI answers, the UIN AI Agent, meetings with Google Meet, store integrations, calls, calendar and statistics. Some features work only when your company connects its own accounts, such as a mailbox, a store, Google, or a telephony provider. Features can change as the product evolves.

• Each account is a company workspace. The owner invites team members and manages their access.

• You activate the workspace by confirming your email address.

• Keep your password confidential. The owner and administrators manage what happens in the workspace.

• Every plan starts with a 30-day free trial: $0.00 for 30 days, then the plan's price. The trial applies to your first subscription only, and starting it requires a card.

• Plans: Grow $35/month, Advanced $45/month, Business $55/month. Annual billing is 20% off. Prices are in USD.

• Plans differ by team size (5, 10 or 15 users), cases per month (600, 1,200 or unlimited) and AI credits per month (2,000, 4,000 or 6,000). The platform enforces these limits, and AI credits reset each billing month.

• Charges begin only once paid billing is enabled; the 30-day trial itself is always $0.00. Once enabled, subscriptions renew automatically until cancelled, and payments are processed by Stripe, by card.

• Switching plans: during the trial, switching changes your plan without charging you until the trial ends. On a paid subscription, the switch is billed as the prorated difference.

• For billing questions, contact us at contact@uin.ma.

Your workspace data belongs to your company. UIN stores and processes it to provide the features, as described in the Privacy Policy. Access, export and deletion requests follow the Privacy Policy.

Google Meet, Stripe, DeepSeek and the services your company connects (mailbox, store, telephony provider) are provided by their own companies under their own terms and privacy policies. Disconnecting a service in UIN stops its sync.

ChatBot and UIN AI Agent answers are generated by an AI model (DeepSeek). AI answers can be wrong, so review important answers before you rely on them.

When these terms change, the new version is posted on this page with a new date.

Questions about these terms: contact@uin.ma or +212 708987010.